play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 0469606729
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number. Verify the One-Time Password (OTP) sent to your number to complete the login process. Once verified, you can log in without needing a password or email.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection for a strong signal. If a strong signal is present, click "send OTP" to wait for the verification code to be sent. If you don't receive the OTP, use the app's live chat support system for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using your active phone number. If your number has changed, submit your updated KYC details to the customer support via email to facilitate account transfer. This will help resolve the issue with your account.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once installed, you should be able to log in and access the updated app without any problems. This should allow you to play the app with the latest features and improvements.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, users can withdraw a minimum of Rs. 100, which is higher than many other apps. Withdrawals can only be made from gaming earnings, not from bonus amounts collected. Users cannot withdraw bonus money, only the rewards earned from gaming activities.
Q2: Is it necessary to do KYC for withdrawal?
You must complete and submit your Know Your Customer (KYC) details within the app, which includes saving your Aadhar card, UPI information, and all relevant bank details. This information is required to proceed with the process. Please ensure all necessary details are accurately and securely saved.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can process transactions within 30 minutes to 3 hours. However, payments may sometimes be delayed, requiring a wait of up to 24 hours. This delay in payment processing can affect the overall completion time of transactions within the app.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned from playing games with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, go to your settings and check your transaction history to see if your withdrawal request is failing. If it is, don't worry - the money should be added to your wallet account within 24 hours. If it doesn't, you can reach out to their customer care centre for assistance.
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